At Telenor Connexion we design and operate connected business solutions. Building on more than 15 years of experience, a strong solutions portfolio and our collaborative approach, we make it easy to realize the value of connected services.
Together with companies such as Volvo, Nissan, Scania, Hitachi, Securitas Direct and Telcare we have designed smart and innovative connected solutions deployed across the globe.
We support our customers throughout their entire product lifecycle – from solution design to operations and future development. By partnering with Telenor Connexion customers are ensured a reliable and secure end-to-end solution that can evolve over time.
Our headquarters and tech centre are located in Sweden and we have regional offices in UK, Germany, France, US and Japan. Telenor Connexion is wholly owned by Telenor Group, one of the world’s major mobile operators. For more information please visit www.telenorconnexion.com
Service Delivery Coordinator
As a Service Delivery Coordinator at Telenor Connexion, you will be responsible for delivering IoT services to our customers with the highest possible quality. This is a complex role and you should be very comfortable handling different systems and be able to work simultaneously with multiple priorities.
Your daily work will involve a high level of collaboration with our customers, suppliers, the Service Delivery team, our SoC team, Technical Solution Managers, Sales Managers and Account Managers. You will coordinate the work of customer set-ups/changes/terminations, SIM deliveries and customer requests.
In this role you will have contact with the whole company and you will be both the organizations and the customers daily contact in all questions related to delivery and changes/set-ups. Technical experience and understanding of Telecom/IoT/Cloud Services is a big advantage. We have customers all over the world so experience from multi-cultural organizations is meritorious.
The position reports to Head of Service Delivery and will be based in Karlskrona or Stockholm.
Key responsibilities and deliverables:
• Responsible for customer set-ups, changes, terminations and orders in general.
• Preparation and administration of customer specific reports and SLA reports.
• Handle technical requirements from customers, be able to organize and coordinate technical change meetings, and participate in configuration meetings.
• Participate in internal Projects
• Report and follow up on supplier and internal KPIs
• Answering of customer inquiries
• Creating work-flows and routines
• Strong skills in MS Office suite
• Experience from Process work and Projects
• Experience from Service management within SLA critical IT or Telecom companies
• Fluent in English
• IoT experience is mandatory
• Service minded and helpful
As a person:
We are looking for someone who loves good service and does it with a smile on his/hers face.
You are very good at administrative tasks and enjoy keeping a meticulous order. We think you can work independently and are good at taking own initiatives. You should be responsible, flexible and a team player. Structured, with a great ability to prioritize, establish order and maintain focus in stressful situations. Be able to see things from different perspectives. High quality support is important to you and you enjoy customer interactions. It is desirable you have knowledge of IoT technology.
Application and contact:
If this sounds interesting please contact our Head of Service Delivery: Marketta Korhonen email@example.com for more information about the position.
We accept and evaluate applications on a continuous basis. If you have the drive and ambition to help make our company a continued success and grow with us, do not hesitate to contact us today. Send your application, including CV, to firstname.lastname@example.org.
Deadline for applications: 2018-11-22
Placement: Karlskrona or Stockholm